Refund policy

Applies To: Orders placed on PetreCo (USA only)

All returns must be authorized by our support team before being sent back. Unauthorized returns will not be processed.

1. Return Eligibility

Returns must be requested within 30 days of receiving the order.
Items must be unused, undamaged, and in original packaging.
Proof of purchase (order number or receipt) is required.
Certain items, including personal care items, customized products, or clearance items, may not be eligible for return.
Contact support before sending a return: support@petreco.shop

Products Return Address: PetreCo 561 Fairbourne Pl Oxnard, California 93033 United States

2. Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Use a trackable shipping method.
PetreCo is not responsible for lost items during return shipping.
Return shipping typically takes 5–12 business days depending on your carrier and location.

3. Damaged or Incorrect Items

4. Refunds

Once your return is received and inspected, you will be notified of approval or rejection.
Approved refunds are automatically issued to the original payment method within 10 business days.
Shipping charges are non-refundable.
If more than 15 business days have passed since approval, contact support@petreco.shop.

5. Exchanges

6. Non-Returnable Items

7. Need Help?